Question 1

How can I exchange or return an item purchased online?

Accepted Answer

You have up to 15 days from reception of your order to exchange your item for another size or request a refund. To do so, contact us and then request the courier to collect your parcel.

Question 2

How can I pay for my purchases?

Accepted Answer

Debit or Credit card
Visa or MasterCard. Payments with debit cards will be charged in real time.
Paypal
Can also pay via Paypal.

Question 3

I have not received all the items in my order. What should I do?

Accepted Answer

Check your e-mail to see whether we have sent you an email informing you that one of the items in your order is not available. In this case, we will refund you the corresponding amount for this item and the delivery expenses via the same payment used for the purchase.
If you have not received any email, contact Customer Services and will we reply to you as soon as possible.

Question 4

The items received are incorrect or are defective. What should I do?

Accepted Answer

If you have received an item which is defective or different to the one purchased, we will refund these items and the delivery expenses as soon as we receive them at our warehouses and inspect the condition of the products.
To process the return, you must complete the returns note and enclose it in your parcel.
Cannot find it? Access the My Orders section of My Account, select the order and print the 'Returns Form'. If you still have not registered, go to the Orders section and enter your e-mail address and order number.
Consult the different return options at the Exchanges and returns section.

Question 5

Where is my order?

Accepted Answer

Go to my orders and you will see all your orders.

Question 6

I am battling to order, what do I do?

Accepted Answer

You can email  trendystitchz@gmail.com or WhatsApp +27 0000000  with the style code and size you wish to order and we will send you out an invoice. Remember to include your physical address for delivery and contact number. We will only dispatch your order once payment has been received.

Frequently asked questions

How can I exchange or return an item purchased online?

How can I pay for my purchases?

I have not received all the items in my order. What should I do?

The items received are incorrect or are defective. What should I do?

Where is my order?

I am battling to order, what do I do?

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